Frequently Asked Questions

Everything you need to know about shopping with PureLight.

What are your shipping rates and delivery times?

We offer free standard shipping on all orders over $50. Standard delivery typically takes 3-7 business days, while expedited options are available at checkout for an additional fee.

What is your return policy?

PureLight offers a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all PureLight products come with a standard 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.

Can I change or cancel my order after it has been placed?

We process orders quickly, but we will do our best to accommodate changes if you contact us within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.